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Technical Support Specialist UK at Lightspeed Systems - ApplyBlast

Technical Support Specialist UK

Lightspeed Systems

3 days ago

3.4 on Glassdoor

Remote

Full Time

Junior

0 applicants

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About this role

The Technical Support Specialist provides front-line technical support for Lightspeed's product suite, troubleshooting software, device, and networking issues while guiding customers through product configuration. This remote role combines technical troubleshooting with exceptional customer service in a fast-paced SaaS environment to ensure student safety and engagement in schools. The specialist collaborates with Product and Engineering teams to resolve complex challenges and maintain service level agreements.

Responsibilities

Provide front-line technical support across product suite
Troubleshoot software, device, and networking issues
Collaborate with Product and Engineering teams to resolve challenges

Skills

About Lightspeed Systems

lightspeedsystems.com

Headquarters

Austin, Texas, United States

Company Size

201-500 employees

Founded

1999

View Profile

Lightspeed Systems is an EdTech software company that provides cloud-based management and safety tools for K–12 schools. Its platform gives districts visibility and control over school networks and devices—offering web filtering, classroom device management, student safety/threat detection, compliance, and analytics to drive engagement and ROI. Schools use Lightspeed to enforce policies, protect students online, monitor behavior, and simplify device and content management across 1:1 and hybrid learning environments. The company emphasizes safety, security, equity, and ease of use for educators and IT teams.