Technical Support Specialist

Cin7(29 days ago)

HybridFull TimeMedior$87,504 - $116,710 (estimated)Customer Support

About this role

The Technical Support Specialist at Cin7 helps customers effectively use Cin7’s inventory management and supply chain software, directly impacting customer satisfaction and retention. Based in Ahmedabad, the role supports a global customer base across different regional time zones. The position sits within a fast-growing SaaS environment where millions of sales orders flow through the platform. The specialist contributes to Cin7’s mission of enabling medium to large product businesses to efficiently manage inventory and operations.

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Required Skills

Customer Support
Troubleshooting
Problem Solving
Case Management
Live Chat Support
Zoom Communication
SaaS Support
Written Communication
Verbal Communication
Inventory Knowledge

+4 more

Qualifications

Minimum 3 years customer-facing experience
Business or Commerce Education
Accounting Education

About Cin7

cin7.com

Cin7 is a cloud-based inventory and order management platform that helps retailers, wholesalers and manufacturers unify stock, sales channels, warehouses and back-office systems. It offers real-time inventory tracking, multi-channel order management, built-in POS and warehouse tools plus features for bundling/BOMs, barcoding and 3PL/fulfilment. Cin7 integrates with e-commerce marketplaces, major accounting platforms and shipping/retail systems to automate replenishment, order routing and reporting. Companies use Cin7 to centralize inventory control, accelerate fulfillment and scale omnichannel operations without manual reconciliation.