Technical Support Specialist

Versapay(28 days ago)

RemoteFull TimeMedior$83,204 - $111,563 (estimated)Customer Support

About this role

The Technical Support Specialist at Versapay serves as the technical liaison between customers and internal product and engineering teams, focusing on resolving complex, escalated issues. The role centers on supporting ERP integrations and SaaS platform functionality while ensuring stability, performance, and data integrity. It also involves driving continuous improvement in both product and support processes through incident reviews, documentation, and close collaboration with cross-functional teams. The position is fully remote within the United States.

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Required Skills

Technical Troubleshooting
ERP Integrations
API Diagnostics
Middleware Support
Custom Configurations
Log Analysis
Root Cause Analysis
Issue Replication
Data Integrity
System Performance

+20 more

About Versapay

versapay.com

Versapay is a unified accounts receivable automation platform that simplifies the invoice-to-cash lifecycle by automating invoicing, enabling B2B payments, and using AI to streamline cash application. The platform combines billing, payments, and receivables management into a single solution to reduce manual work, accelerate collections, and improve cash flow. Companies use Versapay to modernize AR operations, improve buyer self-service, and lower days sales outstanding.