Customer Experience Representative

Secureframe(1 month ago)

RemoteFull TimeMedior$88,327 - $118,466 (estimated)Customer Support

About this role

The Tier 2 Support Engineer at Secureframe is responsible for handling escalated, technically complex customer issues with a focus on integrations and cloud-based systems. The role involves debugging issues across Secureframe’s integration ecosystem, identifying root causes, and collaborating with engineering to drive resolution. This position also supports the improvement of internal documentation and help center content, while clearly communicating technical findings to customers. Based in Bangalore within a remote-first, travel-enabled culture, the role is integral to the overall customer journey and company reputation for strong support.

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Required Skills

Technical Support
Cloud Platforms
AWS Services
Azure Services
API Troubleshooting
Authentication Flows
Permissions Management
Integration Debugging
Log Analysis
Linux Systems

+9 more

About Secureframe

secureframe.com

Secureframe is a compliance automation platform that helps companies get and maintain security certifications (e.g., SOC 2, ISO 27001, PCI) and manage risk. It combines automated evidence collection, continuous monitoring, vendor risk management, and policy tooling with expert guidance to streamline audits and reduce manual work. Designed for growing tech and SaaS businesses, Secureframe accelerates time-to-certification, mitigates security risks, and helps teams build trust with customers and prospects.