L1 Technical Support Agent (full-time)

Instructure(21 days ago)

HybridFull TimeJunior$20,387.79 - $20,387.79Technical Support

About this role

This role is a Level 1 Technical Support position within Instructure’s Technical Support group, focused on helping end-users and administrators using Canvas, Instructure’s learning management system. The position is based in Budapest and includes a structured 3-week technical training period with set hours. It involves supporting a wide range of customer types and serving as the initial point of contact before issues are escalated when necessary.

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Required Skills

Technical Support
Troubleshooting
Ticketing Systems
Live Chat
Phone Support
Email Support
Customer Communication
Issue Escalation
Bug Replication
Documentation

+2 more

About Instructure

instructure.com

Instructure is a leading educational technology company that builds cloud-based learning platforms for K–12 schools, higher education institutions, and enterprises. Its flagship offerings include Canvas (a widely used LMS) and products such as Bridge, Impact, and Mastery that support course delivery, employee learning, analytics, and competency-based outcomes. Institutions choose Instructure for scalable, integration-friendly solutions that focus on improving teaching, training, and measurable learning outcomes from a Salt Lake City–based team.