L1 Technical Support Agent (full-time)
Instructure
About this role
This role is a Level 1 Technical Support position within Instructure’s Technical Support group, focused on helping end-users and administrators using Canvas, Instructure’s learning management system. The position is based in Budapest and includes a structured 3-week technical training period with set hours. It involves supporting a wide range of customer types and serving as the initial point of contact before issues are escalated when necessary.
Skills
About Instructure
instructure.comInstructure is a leading educational technology company that builds cloud-based learning platforms for K–12 schools, higher education institutions, and enterprises. Its flagship offerings include Canvas (a widely used LMS) and products such as Bridge, Impact, and Mastery that support course delivery, employee learning, analytics, and competency-based outcomes. Institutions choose Instructure for scalable, integration-friendly solutions that focus on improving teaching, training, and measurable learning outcomes from a Salt Lake City–based team.
Recent company news
InstructureYour Trusted Partner in EdTech Innovation
Jul 23, 2025
THE Journal: Technological Horizons in EducationInstructure Expands Access to Mastery Predictive Assessments
3 weeks ago
AxiosOpenAI's new Canvas deal pushes AI deeper into schools
Jul 23, 2025
MarketbriefInstructure’s New Deal With OpenAI Aims to Move AI Beyond ‘Point Solutions’
Jul 30, 2025
GovTechInstructure Partners With OpenAI, Launches Embedded AI Features
Jul 28, 2025
About Instructure
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$20k
per year
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