Technical Account Specialist

Block(1 month ago)

RemoteFull TimeJunior$60,580 - $121,060Technical Solutions & Services

About this role

The Strategic Technical Account Specialist supports Square’s highest-value U.S. sellers by owning and resolving escalated technical and account issues while partnering closely with cross-functional teams. The role serves as a liaison between sellers, Strategic Account Managers, engineering, product, and implementation teams to ensure a white-glove support experience and continuous improvement of processes and products. It also contributes to the upmarket seller segment strategy and provides extended coverage on a rotating schedule.

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Required Skills

Customer Support
Case Management
Stakeholder Communication
Bug Tracking
Prioritization
Data Analysis
Time Management
Product Knowledge
Account Management
Technical Communication

+5 more

About Block

block.xyz

Block, Inc. builds technology to increase access to the global economy by connecting businesses and consumers across commerce, payments, and financial services. Its ecosystem includes Square (merchant point‑of‑sale, payments, hardware and business tools), Cash App (peer‑to‑peer payments, banking, investing and crypto), Afterpay (buy‑now‑pay‑later), TIDAL (music streaming), Bitkey (blockchain/security products) and Proto (R&D and product incubation). Block offers payments processing, merchant services, lending, payroll, subscriptions, developer APIs and integrated hardware aimed at simplifying commerce for small businesses and individuals. The company emphasizes developer-friendly tools and consumer apps to expand financial inclusion globally.