Staff Customer Centric Engineer

Okta(7 months ago)

HybridFull TimeSenior$142,616 - $190,141 (estimated)Engineering

About this role

An experienced Software Engineer role within Okta’s Customer-Centric Engineering team focused on ensuring customer success by owning and resolving complex technical escalations. The role acts as a bridge between R&D, Support, and customers, representing the Technology organization and driving cross-functional incident responses. The position also champions development of internal troubleshooting and performance analysis tools and participates in after-hours on-call rotation.

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Required Skills

Troubleshooting
Debugging
Log Analysis
Code Profiling
Bug Fixes
Dev Collaboration
Automation
Customer Liaison
Escalation Management
Status Reporting

+5 more

Qualifications

Bachelor's Degree in Computer Science

About Okta

okta.com

Okta is a cloud-based identity and access management platform that secures access for employees, customers, partners, and AI-driven systems. The Okta and Auth0 platforms provide single sign-on, adaptive multi‑factor authentication, user lifecycle and directory management, API access management, and identity governance to automate and protect authentication flows. Organizations use Okta to implement Zero Trust identity controls, integrate with thousands of apps, and deliver developer-friendly APIs and extensible customer identity solutions at scale.