Premium Support Engineer

Replit(3 months ago)

RemoteFull TimeSenior$185,000 - $210,000Support

About this role

A Premium Support Engineer at Replit delivers expert technical support to high-value customers, addressing complex product issues and guiding clients through critical incidents. The role requires strong debugging skills in languages such as JavaScript or Python, effective communication under time pressure, and collaboration with internal teams to resolve issues swiftly. Responsibilities include diagnosing issues, tracking high-impact problems, leading communications during incidents, and contributing to process improvements and documentation.

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Required Skills

Technical Support
Customer Support
Troubleshooting
Incident Management
Communication Skills
Debugging
Automation Tools
Team Collaboration
Problem-Solving
Time Management

+6 more

About Replit

replit.com

Replit is an AI-powered online platform designed for building sophisticated web applications and websites. It serves as a collaborative integrated development environment (IDE), allowing developers to create, prototype, and deploy projects seamlessly. Replit empowers users by providing tools that simplify coding and app development, making it accessible for both novice and experienced developers. By leveraging artificial intelligence, Replit enhances the coding experience with features that streamline workflows and foster creativity.