Technical Support Specialist
Sweed(16 days ago)
About this role
SweedPOS is seeking a remote Technical Support Specialist to assist customers with technical issues related to their all-in-one cannabis retail platform. The role involves troubleshooting, customer interaction, and collaboration with cross-functional teams to ensure smooth operation and resolution of problems.
Required Skills
- Support
- SaaS
- Troubleshooting
- Customer Service
- Zendesk
- Freshdesk
- Intercom
- Salesforce
- HubSpot
About Sweed
sweedpos.comSweed is a comprehensive point-of-sale (POS) platform tailored for the cannabis industry. It offers a suite of solutions that streamline retail operations, facilitating inventory management, compliance, payment processing, and marketing, all in a user-friendly interface. Sweed aims to empower dispensaries by enhancing customer experiences through tools like smart upselling, automated workflows, and real-time analytics, fostering growth and operational efficiency. The platform is designed to integrate seamlessly with existing systems and offers strong support for both online and in-store sales.
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