Technical Support Specialist - L1
Smartsheet(6 days ago)
About this role
Smartsheet is seeking a customer-focused support specialist to be the first point of contact for their global SaaS customers. The role involves troubleshooting, assisting with product issues, and ensuring a positive customer experience in a fast-paced environment.
Required Skills
- Customer Support
- Troubleshooting
- Zendesk
- SaaS
- Communication
- Problem Solving
- Networking
- Knowledge Base
- Support
- Technical Support
About Smartsheet
smartsheet.comSmartsheet is an intelligent work management platform that helps teams plan, track, automate, and report on projects and processes using a familiar spreadsheet-like interface. It provides configurable workflows, automation, dashboards, templates, and integrations with tools like Microsoft, Google, and Slack to personalize work and surface predictive insights. Built for scale, Smartsheet offers enterprise-grade security, governance, and APIs so organizations can standardize work across teams while maintaining control. Companies use it to improve visibility, accelerate delivery, and make data-driven decisions.
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