Technical Support Team Lead (m/f/d)

voize(3 months ago)

HybridFull TimeManager$140,731 - $183,326 (estimated)Customer Support

About this role

The Technical Support Team Lead at voize is responsible for managing the frontline customer support team, ensuring efficient incident resolution, high customer satisfaction, and support scalability. This role includes owning support KPIs, building structured processes, collaborating with Product/Engineering for bug reporting, and developing self-service capabilities. Additionally, the Team Lead maintains workforce management and provides hands-on support, leading by example to foster team development and morale. The ideal candidate has over 5 years in customer support, including 2 years in a leadership role within a SaaS environment, and is fluent in German.

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Required Skills

Customer Support
Team Management
Incident Resolution
Customer Satisfaction
Support Efficiency
Support KPIs
Support Processes
Bug Reporting
Knowledge Management
Automation Capabilities

+10 more

About voize

www.voize.de

voize GmbH is a technology company focused on revolutionizing documentation in the nursing sector through voice recognition. Their innovative platform allows caregivers to document their duties verbally via smartphone, generating structured documentation entries automatically, thus saving time and effort. With proven efficiency, voize helps healthcare professionals streamline their workflows and enhance patient care by integrating seamlessly with existing documentation systems. The company is notable for its commitment to improving the efficiency of nursing practices, making it easier for staff to focus on delivering quality care.

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