Manager, Product Support - Discovery & Community

Patreon(9 days ago)

HybridFull TimeManager$108,000 - $162,000Support Experience

About this role

Patreon is seeking a Manager, Product Support - Discovery & Community to lead a team that provides support for their Discovery and Community products. The role involves improving support processes, coordinating with cross-functional teams, and preparing for the expansion into real-time support, all to enhance customer experience and operational efficiency.

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Required Skills

Support Management
Customer Support
Ticketing
Troubleshooting
Cross-functional Collaboration
Data Analysis
Customer Satisfaction
Operational Management
Bug Triage
Support Strategy

About Patreon

www.patreon.com

Patreon is a membership platform that empowers creators to build and engage with their communities by offering exclusive content and benefits in exchange for support from their fans. By utilizing a subscription model, Patreon allows artists, podcasters, musicians, and various other content creators to turn their passions into sustainable businesses. The platform fosters deep connections between creators and their fans without the interference of advertising, enabling creators to monetize their work and grow their audience effectively. With tools for managing memberships and content, Patreon is essential for those looking to cultivate a dedicated following and generate income through their creative endeavors.

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