Telephony Engineer

SoFi(2 months ago)

RemoteFull TimeJunior$51,539 - $69,088 (estimated)Operations Infrastructure

About this role

The Telephony Engineer is an individual contributor on the Operations Infrastructure team responsible for supporting and maintaining systems, applications, and integrations that power SoFi’s Operations organization. The role emphasizes leveraging data and insights to optimize member interactions within the telephony platform and drive actionable solutions that improve self-service and member experience. The engineer partners with Product, Engineering, and Operations stakeholders and the team lead to deliver reliable, documented, and scalable solutions.

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Required Skills

Telephony
Solutions Architecture
Enterprise Applications
Integrations
SaaS Platforms
System Configuration
User Access
Data Validation
Reporting
Dashboards

+11 more

About SoFi

sofi.com

Welcome is a digital design and engineering studio that builds websites, web apps, and branded online experiences for startups and enterprises. They combine user‑centered UX/UI design, front‑end and back‑end engineering, and performance and accessibility optimization to deliver polished, responsive products. Services include product strategy, visual design, development, and ongoing support or optimization. Clients pick Welcome for fast iteration, clean typography and layouts, and developer‑friendly, measurable outcomes.

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