About this role
A Telephony Analyst at Utilita is a specialist role within the Contact Centre focused on ensuring the effectiveness and reliability of the organisation's telephony platform to support customer experience. The role contributes to maintaining system performance, compliance, and service continuity within a rapidly evolving energy business.
Required Skills
- Telephony
- Troubleshooting
- Monitoring
- Reporting
- Ticketing
- SQL
- Access Management
- Communication
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