About this role
The Telephony Team Manager at Barclays oversees a team of customer service advisors, ensuring high standards of service, managing performance, and driving continuous improvement. The role emphasizes leadership, operational management, and enhancing customer satisfaction within a telephony environment.
Required Skills
- Leadership
- Telephony
- Customer Service
- Data Analysis
- Communication
- Team Management
- Performance Metrics
- Call Center
- Operational Excellence
- Change Management
About Barclays
home.barclaysBarclays is a British universal bank. Our businesses include consumer banking, as well as a top-tier, global corporate and investment bank.
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