Therapist Onboarding Associate II

Luna Physical Therapy(4 days ago)

RemoteFull TimeMedior$93,543 - $125,052 (estimated)Customer Success

About this role

The Therapist Onboarding Associate II at Luna is responsible for guiding new therapists through the onboarding process after credentialing, ensuring they are confident and equipped to deliver care using Luna's platform. The role involves proactive engagement, app training, and collaboration with internal teams to enhance the onboarding experience. This position plays a key part in therapist satisfaction, retention, and overall success on the Luna platform.

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Required Skills

Customer Success
Onboarding
Communication
Therapist Support
Clinical Workflows
App Training
Process Improvement
Relationship Building
Technical Proficiency
Training

About Luna Physical Therapy

getluna.com

Luna is an in-home physical therapy provider that sends licensed physical therapists to patients’ homes across the United States for private, one-on-one care. They accept most major commercial insurance plans as well as Medicare and Medicare Advantage, and handle benefits verification so patients typically pay the same copay as a clinic visit. Appointments are available seven days a week (early morning to evening), and Luna aims to provide continuity by keeping the same therapist with a patient throughout their course of care.

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