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© All Rights Reserved. ApplyBlast.com
Icanotes Llc
ICANotes is seeking a professional and customer-focused Tier 1 Customer Support Agent to provide technical, application, and workflow support for its behavioral health EHR solutions. This fully remote role serves as a key point of contact for U.S.-based healthcare customers, requiring strong communication skills and technical aptitude to troubleshoot issues and maintain high service standards. The position involves managing customer inquiries across multiple channels while adhering to strict quality metrics and security protocols.
Headquarters
Annapolis, Maryland, United States
Company Size
11-50 employees
Founded
1998
ICANotes is a cloud-based EHR/EMR platform built specifically for mental health and behavioral health providers, focused on streamlined clinical documentation and practice management. It provides specialty templates and workflows for psychiatry, therapy, and counseling, plus scheduling, billing integrations, telehealth, and compliance tools (HIPAA/security). ICANotes serves solo practitioners, group practices, community health centers, and behavioral health organizations to reduce administrative burden and speed note-writing. Providers choose it for its mental-health–focused templates and centralized platform that simplifies documentation, billing, and reporting.
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
View leadership team, funding history,
and employee contacts for Icanotes Llc.