Help Desk Technician (Tier 1)
Nebius(2 months ago)
About this role
The Tier 1 Service Desk Technician at Nebius is a customer-focused IT team member who supports employee technology needs and helps maintain IT systems and processes. The role emphasizes clear communication, documentation, and contribution to continuous service improvement within a fast-growing AI cloud company. This position is remote-eligible in the USA and collaborates with cross-functional teams to support Nebius’s global operations.
Required Skills
- Customer Support
- Ticketing
- Troubleshooting
- Hardware Support
- Software Support
- Networking
- Active Directory
- Device Setup
- Escalation
- Asset Management
+8 more
About Nebius
nebius.comNebius is a cloud platform for AI explorers that provides GPU‑accelerated infrastructure to build, tune, and run machine learning models and applications. It offers access to top‑tier NVIDIA GPUs and tooling designed to maximize efficiency and performance for training, fine‑tuning, and inference. Nebius focuses on simplifying ML workflows so researchers, developers, and teams can iterate faster without managing hardware.