Technical Support Analyst - Tier 1
Bazaarvoice(4 days ago)
About this role
A Technical Support Analyst based in Vilnius who serves as the primary post-sale contact for clients, delivering exceptional customer service and managing inbound requests via tickets, email, and a community portal. The role supports US clients during evening hours and focuses on resolving standard requests related to technical troubleshooting, billing, and marketing best practices while improving support processes and documentation.
Required Skills
- Customer Service
- Technical Troubleshooting
- Ticket Management
- Community Portal
- Communication
- Prioritization
- Escalation
- Documentation
- Billing
- ROI Reporting
About Bazaarvoice
bazaarvoice.comNew Relic is a SaaS observability platform that helps engineering teams monitor, debug, and optimize the performance of applications, infrastructure, and digital customer experiences. It offers APM, metrics, logs, distributed tracing, real-user monitoring, synthetic checks, dashboards, alerting, and a flexible query language (NRQL) to analyze telemetry in real time. Lightweight agents and ingestion pipelines provide detailed transaction traces and anomaly detection, while unified dashboards and collaboration tools speed incident response and root-cause analysis. Organizations use New Relic to troubleshoot performance, plan capacity, and optimize user experience across cloud, container, and hybrid environments.
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