Technical Support Analyst - Tier 1
Bazaarvoice
About this role
A Technical Support Analyst based in Vilnius who serves as the primary post-sale contact for clients, delivering exceptional customer service and managing inbound requests via tickets, email, and a community portal. The role supports US clients during evening hours and focuses on resolving standard requests related to technical troubleshooting, billing, and marketing best practices while improving support processes and documentation.
Skills
About Bazaarvoice
bazaarvoice.comBazaarvoice provides software and data services that help brands and retailers collect, manage, and distribute user-generated content such as ratings, reviews, questions and answers, and social content. Its platform is used to support product discovery, shopper engagement, and commerce analytics across retail and brand websites.
Recent company news
Austin MonitorGrace Fisher Renbarger
Jul 17, 2025
Built In10 Marketing Companies in Edmonton to Know
Jul 9, 2025
PE HubThomas H. Lee values Bazaarvoice at more than $1.5bn
Mar 30, 2021
FinovateBazaarvoice Acquires Influenster
Aug 29, 2019
Marketing DiveBazaarvoice acquires Influenster to boost online product reviews
Sep 3, 2019
About Bazaarvoice
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$23k – $0
per year