Tier 2 Support Representative (Boston, MA)

Hqo

12 days ago

Boston, MA

Hybrid

Full Time

Medior

0 applicants

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About this role

HqO is seeking a Tier 2 Support Representative to deliver high-quality, empathetic customer support by troubleshooting complex issues, collaborating across teams, and contributing to internal knowledge resources. The role plays a vital part in ensuring customer satisfaction and retention in a fast-growing real estate technology firm.

Skills

Qualifications

3-5 years experience in customer support or technical support

About Hqo

hqo.com

HqO is a real estate experience operating system that provides software to commercial landlords, owners, and property teams to elevate the tenant and workplace experience. Its platform combines tenant engagement, amenity and services management, workplace tools, and analytics to drive occupancy, retention, and operational efficiency. HqO integrates with building systems and third‑party services to deliver a unified, mobile-first experience across buildings and portfolios. The company positions its product as a way for owners and operators to modernize building experiences and unlock new revenue and satisfaction metrics.