Tier One Technician
CyrusOne(1 month ago)
About this role
The role is a Data Center Customer Support Representative who handles incoming customer inquiries via phone, email, and webmail, monitors infrastructure, and escalates issues according to procedures. The position works on-site during night shifts, providing technical support and adhering to service level agreements.
Required Skills
- Customer Service
- Incident Management
- Monitoring
- Ticketing
- Escalation
- Communication
- Documentation
- Shift Work
- Network
- Data Center
Qualifications
- High School Diploma
- Associate Degree
- MCP
- MCSA
- A+
- NETWORK+
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