Trainer - Call Center
Northwest Administrators, Inc.(14 days ago)
About this role
The Trainer in the Client Service Center at Northwest Administrators leads the development and maintenance of learning programs that support customer service representatives and departmental leadership. The role focuses on ensuring training effectiveness across in-person and virtual formats and supports the organization’s ability to meet performance standards. The position requires frequent travel to remote company sites.
Required Skills
- Training Delivery
- Curriculum Development
- Adult Learning
- Presentation
- Communication
- Microsoft OneNote
- MS PowerPoint
- MS Excel
- Report Generation
- Call Auditing
About Northwest Administrators, Inc.
nwadmin.comNWAdmin is a managed IT and network services provider that helps organizations design, deploy, and operate secure, high-availability networks and cloud infrastructure. Typical offerings include network monitoring and management, firewall and endpoint security, cloud migrations and hosting, backup/disaster recovery, and 24/7 NOC support with service-level agreements. NWAdmin focuses on scalable, compliance-aware solutions and hands-on professional services to reduce downtime and simplify IT operations for small-to-medium businesses and enterprises.
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