Call Center Trainer

GoodLeap

2 months ago

3.2 on Glassdoor

Mexico City, Mexico

Hybrid

Full Time

Medior

0 applicants

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About this role

The Call Center Trainer at GoodLeap designs and delivers training programs for the Collections department in Mexico City. The role develops and maintains training materials, conducts in-person and virtual learning sessions, and supports agent development through coaching and feedback. It collaborates closely with operational leadership to align training with business needs and address performance gaps. The position also tracks training effectiveness and keeps agents engaged and motivated throughout the learning process.

Skills

About GoodLeap

goodleap.com

GoodLeap is a fintech company that provides point‑of‑sale consumer financing and a lending platform for sustainable home improvements — including residential solar, battery storage, energy‑efficient HVAC, roofing, and EV charging. It offers digital loan origination, underwriting, servicing, and capital markets solutions that connect homeowners, contractors/dealers, and institutional lenders. Contractors use GoodLeap’s dealer tools and network to close more projects while homeowners get flexible loan products to afford clean‑energy upgrades. The company’s mission is to accelerate adoption of sustainable home technologies by making financing simple and accessible.