Triage Technician (Night Shift)
Lightedge(1 day ago)
About this role
The Triage Technician is the first point of contact for inbound customer requests and system alerts, responsible for initial communication and routing issues to appropriate technical teams. The role involves monitoring various customer systems and assisting in incident management within a managed IT services environment.
Required Skills
- Customer Service
- ITSM
- Monitoring Tools
- Cloud Technologies
- Networking
- Virtualization
- Incident Management
- Communication
- Troubleshooting
- Documentation
About Lightedge
lightedge.comLightedge is a hybrid infrastructure provider that delivers end-to-end managed hosting, colocation, cloud, and edge data center services. The company helps enterprises modernize and operate IT environments with hybrid cloud, disaster recovery, security, compliance, and managed services. Lightedge emphasizes a consultative, strategic approach and a distributed metro/edge footprint to improve performance, resiliency, and meet regulatory requirements. Customers rely on its integrated infrastructure, 24/7 support, and SLA-driven operations.
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