Global Customer Care (GCC) Professional – Field Dispatch
Hitachi Vantara Corporation(1 month ago)
About this role
Hitachi Vantara is hiring a GCC Professional – Field Dispatch to serve as a frontline technical point of contact for customers, partners, and engineers. The role focuses on processing highly technical requests and monitoring Hitachi Remote Op’s (HRO) alerts using standard operating procedures and a knowledge base. It is a customer-impacting position intended to reinforce the quality and technical excellence of Hitachi Vantara support.
Required Skills
- Technical Support
- Field Dispatch
- Case Management
- CRM
- Salesforce
- Customer Service
- Call Handling
- Incident Escalation
- Work Orders
- Parts Ordering
+7 more
Qualifications
- Degree
About Hitachi Vantara Corporation
hitachivantara.comHitachi Vantara is the digital infrastructure and data operations arm of Hitachi that helps enterprises turn data into outcomes through storage, hybrid cloud, analytics, IoT/edge and data-management solutions. It delivers enterprise storage and converged infrastructure, software (including the Lumada platform), and professional and managed services to support digital transformation and integrate IT with operational technology. The company emphasizes sustainable, energy‑efficient "green IT" solutions and serves large organizations across industries with global deployment, consulting, and support.
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