Technical Support Engineer (Night Shift)
Aera Technology
About this role
The Technical Support Engineer at Aera Technology serves as the primary point of contact for moderate-to-complex customer technical issues on the Aera Decision Cloud platform. The role involves owning and resolving advanced technical problems, acting as an escalation point, and leading incident calls. This position also contributes to improving support processes and collaborates closely with Engineering, Product, and Customer Success teams. The engineer provides informal guidance and mentorship to junior staff while operating with minimal supervision.
Skills
About Aera Technology
aeratechnology.comAera Technology is a Decision Intelligence company that helps enterprises become more agile by automating and accelerating complex business decisions. Its flagship Aera Decision Cloud™ and modular Aera Skills™ (e.g., logistics, demand, inventory, procurement, finance, revenue, control tower) connect to enterprise systems, apply AI/ML and real‑time data, and surface recommended actions to improve planning, operations, and financial outcomes. Headquartered in Mountain View, CA, Aera focuses on turning data into fast, explainable decisions so organizations can respond quickly to changing market conditions.
Recent company news
Pulse 2.0Aera Technology: Interview With Co-Founder, President, And CEO Fred Laluyaux About The Agentic Decision Intelligence Company
1 week ago
Business WireAera Technology Named to The Hackett Group® 2025–2026 “50 to Watch” List for Procurement Innovation
2 weeks ago
FoodNavigator-USA.comHershey deploys AI decision-making to solve supply chain disruptions before they happen
3 weeks ago
Yahoo FinanceAera Technology Showcases the Enterprise Impact of Agentic Decision Intelligence at AeraHUB 25 NYC
Oct 21, 2025
Enterprise TimesAera Technology says Decision Intelligence boosted by AI Agents -
Nov 5, 2025
About Aera Technology
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
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Salary
$139k – $186k
per year