Technical Support Engineer (Night Shift)

Aera Technology(1 month ago)

HybridFull TimeSenior$139,179 - $185,884 (estimated)Customer Support

About this role

The Technical Support Engineer at Aera Technology serves as the primary point of contact for moderate-to-complex customer technical issues on the Aera Decision Cloud platform. The role involves owning and resolving advanced technical problems, acting as an escalation point, and leading incident calls. This position also contributes to improving support processes and collaborates closely with Engineering, Product, and Customer Success teams. The engineer provides informal guidance and mentorship to junior staff while operating with minimal supervision.

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Required Skills

Advanced Troubleshooting
Incident Management
Escalation Handling
Mentorship
Process Improvement
Cross-Functional Collaboration
API Debugging
SQL Optimization
Light Scripting
Customer Communication

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About Aera Technology

aeratechnology.com

Aera Technology is a Decision Intelligence company that helps enterprises become more agile by automating and accelerating complex business decisions. Its flagship Aera Decision Cloud™ and modular Aera Skills™ (e.g., logistics, demand, inventory, procurement, finance, revenue, control tower) connect to enterprise systems, apply AI/ML and real‑time data, and surface recommended actions to improve planning, operations, and financial outcomes. Headquartered in Mountain View, CA, Aera focuses on turning data into fast, explainable decisions so organizations can respond quickly to changing market conditions.