Unit Head, Service Quality
AFFIN Group
About this role
The Service Quality Manager at AFFIN leads the Service Quality team to uphold and enhance customer experience standards across branches, contact centres, and digital channels. The role drives VoC integration, analytics-driven insights, and cross-functional initiatives to improve customer satisfaction and embed consistent service behaviours bank-wide.
Skills
About AFFIN Group
affingroup.comN/A
Recent company news
MicrosoftAFFIN Group increased agility with the Möbius open banking solution on Azure
Jul 1, 2025
Borneo PostAffin, MBSB Bank commit to RM3.8 billion in syndicated facility
1 week ago
NST OnlineAffin–MBSB RM3.8bil funding backs Mawar Setia's U Mobile stake buy [WATCH]
1 week ago
BusinessToday MalaysiaAffin Group Debuts In USD Bond Market With Oversubscribed US$300 Million Notes Issuance
Jun 4, 2025
KLSE ScreenerAffin, MBSB Bank commit RM3.8b facility for Mawar Setia’s acquisition of controlling stake in U Mobile
1 week ago
About AFFIN Group
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for AFFIN Group.
Salary
$99k – $131k
per year