US- Sr. Solutions Analyst - (TAM)

PointClickCare(1 month ago)

RemoteFull TimeSenior$131,035 - $176,236 (estimated)Customer Support

About this role

The Sr. Solutions Analyst role focuses on supporting PointClickCare's cloud-based healthcare software for long-term and post-acute care providers. The position handles complex technical inquiries and complaints while ensuring an exceptional customer experience. The analyst develops deep product and domain expertise in long-term care and medical facility workflows. This role also contributes to knowledge management and mentors less experienced team members.

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Required Skills

Customer Support
Technical Troubleshooting
SaaS Support
Log Analysis
Cross Functional Collaboration
Knowledge Base Management
KCS Methodologies
Ticket Documentation
Communication Skills
Problem Solving

+8 more

Qualifications

Bachelors Degree
Post-secondary Schooling
RCA Certification

About PointClickCare

pointclickcare.com

PointClickCare is a leading cloud-based healthcare software company focused on long-term, post-acute, and senior care providers. Its platform combines EHR, care coordination, revenue cycle management, analytics and AI-driven tools to improve clinical workflows, transitions of care, and reimbursement. PointClickCare also operates a connected network and marketplace that enables data exchange and collaboration among providers, payers, pharmacies, and health systems to support value-based care. The company is widely used across North America and is positioned as a #1 cloud-based provider for the sector.

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