USER HELP DESK TEAM LEADER
JPB Mediadores(1 month ago)
About this role
The role leads the User Help Desk (UHD) operations in Spain, ensuring high-quality IT support and user satisfaction across the organization. The manager oversees the internal UHD team, manages external service providers and contracts, contributes to the global Workplace strategy, and drives innovation and continuous improvement in support processes.
Required Skills
- Team Leadership
- Service Management
- Vendor Management
- KPI Development
- SLA Compliance
- Customer Satisfaction
- Budget Control
- Process Automation
- Self-Service
- Strategic Planning
About JPB Mediadores
generali.esGenerali es la compañía que proporciona a particulares, empresas y autónomos las mejores coberturas en seguros de salud, vida, coche, hogar, dental y más.
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