Vice President, Customer Support - confidential?

Restaurant365(25 days ago)

RemoteFull TimeExecutive$196,000 - $294,000Customer Support

About this role

The Vice President of Customer Support at Restaurant365 leads the vision, strategy, and operations of all customer-facing support functions within the Customer Success organization. Reporting to the Chief Customer Officer, this role is accountable for building and scaling a world-class, AI-enabled support operation that enhances customer experience and loyalty. The position works closely with Product, Engineering, Sales, Marketing, and Customer Success to align support initiatives with company goals and business growth. It oversees global teams and leverages data and technology to deliver seamless, outcome-driven customer interactions.

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Required Skills

Customer Support Strategy
Operational Excellence
Customer Advocacy
Data Analytics
KPI Management
Team Leadership
Global Team Management
Cross Functional Collaboration
Process Optimization
Vendor Management

+19 more

Qualifications

Bachelor's Degree
MBA

About Restaurant365

restaurant365.com

Restaurant365 (R365) is a cloud-based enterprise management platform built specifically for restaurants and multi‑unit foodservice operators. The software unifies accounting, inventory and procurement, operations, and workforce management (scheduling, timekeeping, payroll) into a single system to streamline workflows and improve financial controls. R365 provides real‑time reporting and integrations with POS and vendor systems so operators can optimize costs, drive labor and food margin improvements, and scale consistent operations. Headquartered in Austin, TX, the platform targets multi‑unit and enterprise restaurant groups seeking to boost efficiency and profitability.