Support Specialist, Technical

Restaurant365(19 days ago)

HybridFull TimeMedior$108,484 - $143,420 (estimated)Customer Support

About this role

A Support Specialist, Technical at Restaurant365 provides advanced technical support to customers using the R365 SaaS/ERP platform, focusing on configuration, workflow, and data-related issues. The role supports business-critical restaurant operations and requires strong technical aptitude and clear communication with both technical and non-technical stakeholders.

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Required Skills

Technical Support
Troubleshooting
Configuration
Data Validation
Microsoft Excel
Ticketing Systems
Live Chat
Phone Support
SaaS
ERP

+3 more

Qualifications

Bachelor's Degree in Business, Finance, Accounting, or Information Systems

About Restaurant365

restaurant365.com

Restaurant365 (R365) is a cloud-based enterprise management platform built specifically for restaurants and multi‑unit foodservice operators. The software unifies accounting, inventory and procurement, operations, and workforce management (scheduling, timekeeping, payroll) into a single system to streamline workflows and improve financial controls. R365 provides real‑time reporting and integrations with POS and vendor systems so operators can optimize costs, drive labor and food margin improvements, and scale consistent operations. Headquartered in Austin, TX, the platform targets multi‑unit and enterprise restaurant groups seeking to boost efficiency and profitability.