Vice President of Customer Support and Integrations
PPRO(19 days ago)
About this role
As Vice President of Customer Support and Integrations at PPRO, you will lead and scale a global customer experience team, focusing on onboarding and ongoing engagement for diverse clients in the payments industry. The role involves shaping strategy, driving operational efficiencies, and fostering a customer-centric culture across the organization.
Required Skills
- Customer Support
- Process Optimization
- Automation
- Data Analysis
- Strategic Planning
- Payments Industry
- Stakeholder Management
- Leadership
- Operational Excellence
- Cross-Functional Collaboration
About PPRO
ppro.comNew Relic is a cloud-based observability platform that helps engineering and operations teams monitor, debug, and optimize applications and infrastructure in real time. It offers application performance monitoring (APM), infrastructure and container monitoring, logs, metrics, distributed tracing, real user and synthetic monitoring, dashboards, alerts, and AI-assisted analysis. Delivered as SaaS with language- and platform-specific agents, APIs, and integrations for cloud providers and CI/CD tooling, it provides end-to-end visibility across modern, distributed stacks. Teams use New Relic to correlate telemetry, speed root-cause detection, and improve reliability and customer experience.
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