Voice of Customer, Product Program Manager | Spain | Remote

Grafana Labs(1 month ago)

RemoteFull TimeMedior$90,080.04 - $108,089.31Voice of Customer

About this role

The Voice of Customer - Product Program Manager will scale and operationalize Grafana Labs' VoC program, acting as the connective layer between customer feedback and product decision-making. The role partners closely with Product, Engineering, and R&D leadership to ensure customer insights shape strategy and execution and reports to the Director of Voice of Customer. This is a fully remote role with candidates being considered in Spain.

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Required Skills

VoC Operations
Feedback Triage
Insight Translation
Qualitative Synthesis
Cross-Functional Collaboration
AI Automation
Customer Advocacy
Tooling Optimization
Metrics Tracking
Process Improvement

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About Grafana Labs

grafana.com

Grafana Labs develops Grafana, an open-source, composable observability and analytics platform for visualizing metrics, logs, and traces from virtually any data source. The product provides flexible, customizable dashboards, alerting, and a plugin-driven ecosystem with integrations like Prometheus, Loki, Tempo, Elasticsearch, and cloud provider services. Grafana Labs also offers Grafana Cloud and enterprise editions that add managed hosting, scalability, security, and commercial support for organizations with production SLAs. Teams choose Grafana for its extensibility, strong open-source community, and developer-friendly UX for monitoring and troubleshooting.