Manager II, Customer Care - Escalations
Toast
About this role
The Escalations Manager at Toast leads the Care Escalation group that supports customers experiencing complex product issues and acts as a liaison with internal teams. The role focuses on improving the overall customer experience, shaping processes to prevent future escalations, and supporting the growth and well-being of Care team members. This position covers Boston, Omaha, and remote locations and follows a hybrid work model.
Skills
About Toast
toasttab.comToast is a cloud-based restaurant management platform that provides point-of-sale, payments, and operational tools tailored to restaurants and hospitality businesses. It combines touchscreen POS hardware and mobile ordering with integrated payments, online ordering and delivery integrations, contactless pay, and loyalty/gift programs. Toast also offers back-office features such as labor and payroll management, inventory and menu engineering, and reporting/analytics to streamline operations and increase revenue. Restaurants choose Toast for its turnkey, restaurant-focused ecosystem, integrated payments, and industry-specific features and support.
Recent company news
The Business JournalsCharlotte software company expands reach with Toast partnership
2 hours ago
MSNTruist and DA Davidson lower Toast (TOST) price targets after Q4 results
21 hours ago
BevNET.comNatalie’s Orchid Island Juice Co. and The Friendly Toast Extend Popular Partnership with New Wellness Juice Flight
2 days ago
MarketBeatFulcrum Asset Management LLP Sells 107,422 Shares of Toast, Inc. $TOST
1 day ago
Payments DiveInside Toast’s 2025 hiring binge
2 weeks ago
About Toast
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Toast.
Salary
$100k – $105k
per year
More jobs at Toast
Similar Jobs
Bilingual Customer Escalations Specialist
Equifax
Escalations Manager
GTI1000GUAD
Clinical Escalations Specialist
BHPN, LLC (dba Catalight Care Services)
Escalations Manager
CharterUP
Work From Home - Senior Complaints Coordinator - FDO Escalations - Fraud Account Management Investigations Solutions (FAMISE)
Capital One
Escalations Trailing Docs Analyst
Movement Mortgage