Customer Service Representative (Remote, Philippines)

Newsela(6 days ago)

RemoteContractMedior$65,721 - $90,019 (estimated)Customer Experience

About this role

A Tier 1 Customer Support Representative at Newsela is a frontline member of the Customer Experience department, based remotely in the Philippines. The role represents the company to educator and school customers, working US-based hours and contributing to overall customer satisfaction.

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Required Skills

Customer Support
Communication
Problem Solving
Troubleshooting
Time Management
Multitasking
Salesforce
Google Workspace
Slack
JIRA

+4 more

Qualifications

Associate Degree
Bachelor's Degree

About Newsela

newsela.com

Newsela is an education-technology company that provides a content and assessment platform for K–12 educators and districts, offering a large library of news and nonfiction texts rewritten at multiple reading levels. The platform pairs standards-aligned, leveled articles with lessons, formative assessments, quizzes, and teacher resources to support differentiated instruction and curriculum planning. Newsela also supplies analytics and classroom tools to track student progress, personalize learning, and integrate with school systems. Founded in 2013 by Matthew Gross and based in New York, the company emphasizes content aligned to national and state standards and timely, classroom-ready materials.