Web Customer Support Specialist
Cook Systems(8 days ago)
About this role
Cook Systems is seeking a Help Desk Professional to provide technical support for Internet and Extranet site users, offering guidance on user interface, browsers, hardware, and supporting software. The role focuses on troubleshooting routine technical service and equipment issues, using established processes to diagnose and resolve faults. The position also involves maintaining knowledge and call tracking databases and coordinating with the Help Desk and web development teams to improve customer experience.
Required Skills
- Technical Support
- Troubleshooting
- Customer Service
- Systems Administration
- Network Administration
- Knowledge Base
- Call Tracking
- Team Collaboration
- Mentoring
Qualifications
- Bachelor's Degree in Computer Science or Information Systems
- 3 Years IT Experience
About Cook Systems
cooksys.comCook Systems is an IT staffing and labor-solutions firm with more than 30 years of experience delivering technical talent to businesses. They provide tailored IT staffing, workforce augmentation, and consulting services to help organizations fill skills gaps, scale teams, and accelerate project delivery. Cook Systems emphasizes seamless, client-focused engagements and flexible resourcing models designed to match each company's needs.
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