WFM Manager

Duckard(1 month ago)

HybridFull TimeManager$108,185 - $142,333 (estimated)Contact Center Operations

About this role

A managerial role at Teleperformance overseeing operational support and standards for contact center programs. The position has broad scope that can include multiple sites and involves guiding specialist teams to align short- to medium-term activities with departmental strategy. The role emphasizes development and implementation of policies, processes, and support systems to sustain service delivery.

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Required Skills

Workforce Planning
Scheduling
Forecasting
Training Implementation
Quality Assurance
Policy Management
Process Improvement
Coaching
Mentoring
Team Leadership

About Duckard

tp.com

TP combines industry expertise and AI innovation to deliver scalable solutions that help global brands accelerate transformation and achieve measurable results.

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