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WFM Manager at Probe Group - ApplyBlast

WFM Manager

Probe Group

1 month ago

Quezon City, Metro Manila, Philippines

Onsite

Full Time

Senior

0 applicants

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About this role

This role focuses on managing end-to-end capacity planning and seat management across campaigns to optimize operational efficiency. The position involves analyzing contact patterns, creating staffing capacity plans, and delivering reports to clients and stakeholders to drive strategic business results. It requires strong leadership and communication skills to collaborate with internal teams and ensure accurate data utilization for planning purposes.

Responsibilities

Manage end-to-end capacity planning and seat management across campaigns
Create staffing capacity plans based on contact forecasts and analyze patterns
Deliver reports and analysis to clients and stakeholders to drive operational results

Skills

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.