Worforce Supervisor
Probe Group(8 days ago)
About this role
The role involves leading the Workforce Management team for a contact center operation, focusing on forecasting, capacity planning, scheduling, and real-time management to ensure operational efficiency and performance. The position requires managing data-driven processes, stakeholder communication, and team development, with a focus on maintaining high standards of accuracy and compliance.
Required Skills
- forecasting
- Capacity Planning
- Scheduling
- Real-Time Management
- Data Analysis
- Workforce Management
- Stakeholder Communication
- Team Leadership
- Performance Reporting
- Compliance
About Probe Group
probe.groupWe are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.
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