Work Force Manager- Life & Annuity Contact Center
DXC Technology(3 months ago)
About this role
Leads the Workforce Management function for contact center operations within DXC Insurance Services, overseeing a team that supports multiple clients. Ensures accurate forecasting, planning, scheduling, and staffing to meet service level and financial commitments while driving transformation and modernization across processes and platforms. Represents the business on technology launches and client engagements to align operating objectives.
Required Skills
- Workforce Management
- Forecasting
- Scheduling
- Staffing
- Reporting
- Telephony Systems
- Data Management
- Process Improvement
- Client Management
- Presentation
+2 more
Qualifications
- Bachelor's Degree
- Bachelor's in Business Management
- Bachelor's in Computer Science
- Six Sigma/LEAN Certification
About DXC Technology
dxc.comDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
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