Contact Center Quality Manager
IQVIA(1 month ago)
About this role
The Contact Center Quality Manager is a client-facing role at IQVIA responsible for overseeing quality and operations for Copay Contact Center programs that support Patient Services. This position ensures programs align with organizational standards and client expectations while coordinating across cross-functional teams in the life sciences space.
Required Skills
- Quality Management
- Program Management
- Quality Assurance
- Project Management
- Relationship Management
- Strategic Planning
- Microsoft Dynamics
- Power BI
- Telephony
- Salesforce
+7 more
Qualifications
- Bachelor's Degree
About IQVIA
iqvia.comIQVIA is a leading global provider of data, technology, and advanced analytics focused on transforming healthcare and life sciences. The company empowers organizations to accelerate innovation, enhance patient outcomes, and expedite the market introduction of new treatments through comprehensive healthcare analytics and real-world evidence. With a commitment to Human Data Science, IQVIA combines its extensive expertise with innovative technology to improve health outcomes worldwide.
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