Contact Center Workforce & Scheduling Supervisor (Hybrid, Mexico City)
OpenTable(12 days ago)
About this role
A Manager-level role at OpenTable overseeing the global real-time and workforce scheduling function within Support. The position sits in the customer support organization and works across time zones to enable reliable contact center operations and partner/diner experience. It partners with cross-functional teams and supports the company’s contact-center systems and processes.
Required Skills
- Real-Time Management
- Workforce Scheduling
- Telephony
- CRM
- Planning
- Staffing Monitoring
- Coaching
- Training
- Policy Documentation
- Outage Management
+6 more
About OpenTable
opentable.comOpenTable is an online restaurant discovery and reservation platform that lets diners book tables in real time, read fellow diners’ reviews, and earn points toward future meals. For restaurants it provides reservation and guest-management tools to optimize seating, bookings, and front-of-house operations. The service is available globally via web and mobile apps and covers a wide range of dining options from casual to fine dining. Diners use OpenTable for convenience and rewards; restaurants use it to increase covers and streamline operations.
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