Work Force Manager- Life & Annuity Contact Center
DXC Technology(25 days ago)
About this role
The role involves overseeing contact center workforce management operations, leading a team responsible for forecasting, planning, scheduling, and staffing for multiple clients, with a focus on optimizing service levels and supporting technology launches. The job emphasizes transformation, relationship management, and process improvement in a dynamic environment.
Required Skills
- workforce Management
- Forecasting
- Scheduling
- Contact Center
- Telephony Systems
- Data Management
- Process Improvement
- Leadership
- Customer Service
- Analytics
About DXC Technology
dxc.comDXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions for global enterprises and public sector organizations — helping them harness AI to drive outcomes with speed at a time of exponential change. With deep expertise in managed infrastructure services, application modernization, and industry-specific software solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates.
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