Senior Complaints Analyst III
Coinbase Careers Page(20 days ago)
About this role
At Coinbase, the Global Complaints team is looking for a candidate passionate about crypto and blockchain technology to tackle customer complaints. This role demands someone who thrives under pressure and is proactive in problem-solving, contributing to the evolution of the financial system through comprehensive customer support and process optimization.
Required Skills
- Customer Support
- Investigation
- Process Optimization
- Data Analysis
About Coinbase Careers Page
coinbase.comCoinbase is a leading cryptocurrency platform that lets individuals and institutions buy, sell, store, and transfer digital assets. Its product suite includes the consumer Coinbase app and Wallet, advanced trading and custody services for institutional clients (Coinbase Prime), commerce and developer APIs, and staking and token services. The company emphasizes security and regulatory compliance—using cold storage, insurance policies, and fiat on/off ramps like bank transfers and card payments—to make crypto accessible and safer for mainstream users. Retail investors, developers, and businesses use Coinbase for trading, custody, and building crypto-native products and services.