Complaints Team Leader

The Complaints Team Leader at Lendable is responsible for managing and developing a high-performing team of Complaints Officers to resolve complex customer complaints efficiently while adhering to FCA regulations. This role involves utilizing AI and data analytics for performance improvements, monitoring team outputs for trends, and fostering a culture of innovation and collaboration. The leader will also ensure quality assurance practices are in place and handle escalated complaints with professionalism, all while driving continuous improvement in customer outcomes and operational processes.