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Workforce Services Senior Manager at Accenture - ApplyBlast

Workforce Services Senior Manager

Accenture

3 months ago

3.9 on Glassdoor

Bengaluru, India

Onsite

Full Time

Senior

0 applicants

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About this role

A Workforce Services Senior Manager at Accenture leads the management of automated dialing systems and oversees the entire workforce lifecycle, including scheduling, forecasting, and performance analytics. The role involves resolving client escalations, managing team development, and ensuring strict adherence to service level agreements and operational matrices. This position requires deep expertise in Workforce Management to optimize outbound calling efforts and maintain high productivity levels.

Responsibilities

Manage automated dialing systems and optimize outbound calling efforts
Create annual volume and staffing forecasts to meet operational needs
Resolve client escalations and complaints within defined service level agreements
Coach and mentor subordinates while facilitating team decision-making processes
Monitor schedule adherence and agent utilization to maximize workforce efficiency

Skills

Qualifications

Any GraduationMBA (Preferred)

About Accenture

accenture.com

Headquarters

Canal Harbour, Westmeath, Ireland

Company Size

10001+ employees

Founded

1989

View Profile

Accenture is a global professional services company providing consulting, technology, operations and digital transformation services to organizations worldwide.