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Workforce Supervisor at Probe Group - ApplyBlast

Workforce Supervisor

Probe Group

4 months ago

Quezon City, Philippines

Onsite

Full Time

Junior

0 applicants

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About this role

Analyze the impact of volume, AHT, and shrinkage on staffing requirements while maintaining operational forecasts and variance analysis. Advise on staffing needs, performance issues, and ensure delivery locations are appropriately staffed based on client and internal capacity plans. Establish collaborative relationships with clients and manage real-time resource scheduling to meet daily metrics in a BPO setting.

Responsibilities

Analyze staffing impacts from volume and shrinkage metrics
Create operational forecasts and variance analyses
Advise on staffing needs and performance issues
Manage real-time resource scheduling and daily metrics
Ensure delivery locations meet client capacity requirements

Skills

Qualifications

6 to 12 months BPO Workforce Supervisor/Forecaster experience

About Probe Group

probe.group

Headquarters

Melbourne, Victoria, Australia

Company Size

1-10 employees

View Profile

We are leaders in CX and BPO services with a clear purpose: to consistently deliver meaningful experiences by empowering people, driving innovation and harnessing technology.