7275 - Quality Services - Quality Consultant
Bill Gosling Outsourcing
About this role
The Quality Consultant at Bill Gosling Outsourcing evaluates and audits customer interactions (telephone, email, and chat) against client-specific guidelines to ensure high quality and minimal variance. The role documents findings in an evaluation tool, provides feedback to support agent development, and participates in calibration and training to maintain consistent scoring and knowledge.
Skills
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
Recent company news
Workday BlogWorkday Podcast: How Bill Gosling Outsourcing Set Itself Up for AI-Powered Growth
Oct 3, 2024
Business WireBill Gosling Outsourcing Acquires MattsenKumar
Apr 13, 2023
Nearshore AmericasBill Gosling to Launch Another Delivery Center in Costa Rica
Mar 22, 2021
Business Wire IndiaCanadian Outsourcing Firm Bill Gosling Outsourcing Acquires Indian BPO MattsenKumar, Broadens Global Capabilities
Apr 14, 2023
InsideARMBill Gosling Outsourcing’s Operations Take Flight in Costa Rica, Creating 300+ New Jobs
Nov 18, 2019
About Bill Gosling Outsourcing
Headquarters
San Francisco, CA
Company Size
201-500 employees
Founded
2018
Industry
Technology
Glassdoor Rating
4.2 / 5
Leadership Team
Sarah Johnson
Chief Executive Officer
Michael Chen
Chief Technology Officer
Emily Williams
VP of Engineering
David Rodriguez
VP of Product
Jessica Thompson
Chief Financial Officer
Andrew Park
VP of Sales
Unlock Company Insights
View leadership team, funding history,
and employee contacts for Bill Gosling Outsourcing.
Salary
$43k – $59k
per year