7275 - Quality Services - Quality Consultant
Bill Gosling Outsourcing(2 months ago)
About this role
The Quality Consultant at Bill Gosling Outsourcing evaluates and audits customer interactions (telephone, email, and chat) against client-specific guidelines to ensure high quality and minimal variance. The role documents findings in an evaluation tool, provides feedback to support agent development, and participates in calibration and training to maintain consistent scoring and knowledge.
Required Skills
- Conversation Evaluation
- Quality Assurance
- Feedback Writing
- Calibration Calls
- Productivity Targets
- Client Training
- Time Management
- Attention To Detail
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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