7275 - Quality Services - Quality Consultant
Bill Gosling Outsourcing(2 months ago)
About this role
A Quality Consultant at Bill Gosling Outsourcing evaluates and audits customer interactions across telephone, email, and chat against client-specific guidelines. The role focuses on maintaining high quality standards, providing detailed feedback to agents, and supporting consistent performance through calibration and training.
Required Skills
- Quality Assurance
- Conversation Audit
- Feedback Writing
- Calibration
- Client Training
- Productivity Management
- Phone Support
- Email Support
- Chat Support
About Bill Gosling Outsourcing
billgosling.comDiscover tailored outsourcing solutions with Bill Gosling Outsourcing, from BPO services to accounts receivable management, CX, and contact center solutions.
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