Quality Assurance Specialist - Marcum & Wallace Hospital
Health(1 month ago)
About this role
The Quality Assurance Specialist at Mercy Health monitors and documents adherence to standards for consumer-facing programs and services, focusing on inbound and outbound interactions. The role supports consistent service delivery by evaluating interactions against standardized tools and contributing to scoring methodology and quality improvements.
Required Skills
- Call Monitoring
- Evaluation
- Quality Assurance
- Coaching
- Risk Escalation
- Call Calibration
- Change Management
- Microsoft Office
- CRM
- Calabrio
+3 more
Qualifications
- Bachelor's Degree
About Health
bsmhealth.orgBon Secours Mercy Health is transforming health care through emerging technologies, investments, and partnerships across four areas of focus.
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